Frequently Asked Questions about Gomera Lounge
Here you will find key information regarding your booking, arrival, and stay with us.
Arrival & Check-in
When can I check in?
Check-in is available from the time specified in your booking confirmation on your day of arrival. Please refer to the details in your booking confirmation and our pre-arrival message.
How do I access the apartment upon arrival?
Access is simple and convenient via a personal access code. We will send you the access code and key arrival information two days before you arrive.
What should I do if I arrive late?
Thanks to the code-based access system, late arrivals are generally hassle-free. Please have the access information sent to you two days prior to arrival ready.
Check-out
How does check-out work?
Please vacate the apartment by the check-out time specified in your booking. You will receive further instructions regarding check-out with your guest information.
Our Two Locations
Where are the Gomera Lounge apartments located?
Gomera Lounge in La Playa is situated right by the sea, along the small beach promenade of Valle Gran Rey. This is where our individually designed themed apartments are located.
What is La Galería Lounge in La Calera?
La Galería Lounge is a separate location in the La Calera district and should not be confused with Gomera Lounge on the beach promenade. La Calera is the traditional "staircase neighborhood" situated above La Playa. La Galería Lounge comprises Casa Gran Rey, Casa Cosi/Cozy, and Casa Jardin.
Is La Galería Lounge right on the beach?
No. La Galería Lounge is located in La Calera, above La Playa, and is approximately a 15-minute walk from the beach. Due to its location in the traditional staircase neighborhood, there are several flights of stairs to navigate.
Sea View
Do all apartments have a sea view?
At Gomera Lounge in La Playa, we distinguish between a direct/frontal sea view and a side sea view. In the higher categories, you look straight out over the promenade to the sea. With the side-facing apartments, the sea is also visible from the balcony, but from the side rather than straight ahead.
Why does it simply say "Sea View" on Booking.com?
Booking.com does not always allow for a clear distinction between frontal/direct and side sea views. Consequently, "Sea View" may be listed for different categories. We are happy to assist you if you have questions about the exact location of your apartment.
Payment & Cancellation
When do I need to pay for my booking?
50% of the booking price is due on the day of booking. The remaining 50% is due seven days before arrival.
What are the cancellation policies
If you cancel 90 days or more before arrival, 100% of the deposit already paid will be refunded. If you cancel 30 days or more before arrival, 50% of the deposit already paid will be refunded. No refund is provided for cancellations made after this time.
Do the same conditions apply to bookings made via Booking.com, VRBO, or other booking portals?
Different payment and cancellation policies may apply to bookings made through external booking portals. The terms confirmed at the time of the specific booking are the ones that apply.
Amenities & Apartment Selection
Do all apartments have the same amenities?
No. Our apartments are individually designed and vary in terms of size, layout, amenities, balcony or terrace, and the type of sea view. You can find details on the specific amenities in the description for each apartment.
Can I choose a specific apartment?
You are only entitled to a specific apartment if it is explicitly named in your reservation confirmation. Otherwise, the confirmed apartment category applies.
Any questions?
What should I do if my question isn't answered here?
Feel free to contact us. You can also use the digital guest assistant on our website, which can directly answer many questions about the Gomera Lounge, the apartments, and your stay.